shipping and returns

We ship worldwide from our Pune office and shipping is free for all Indian orders. Once your item has been processed & dispatched it is usually delivered within 3-7 days*.


*Shipping times are to be used as a guide only and are based on time from order. cannot take responsibility for delays due to customs clearance or payment transaction.


Shipping Processing Time

On the product page for each item, you’ll see a dispatch estimate. E.g. 4-6 weeks. Some of the items are already in stock and they ship much quicker.

However some items are made to order & are manufactured based on your measurements, which takes a longer time. In case you have questions regarding the shipment time please email us at


Orders Multiple Objects

If your order has multiple products with different dispatch dates, all the products are shipped as one shipment, once all products in your order are ready.

However, if you wish to receive some products earlier, please email us at with your order number, we shall do the needful.


Shipment Tracking

After placing an order, you will receive an e-mail acknowledgment. This will be followed by another e-mail once we have verified your payment details and approved your order for shipping.

In the event of a problem in processing your order, you will receive an e-mail detailing the issue and possibly requesting further information.

You will receive regular e-mail updates on the delivery status of your order. You can also check the status in the My Account section of


Order Delays

Firstly, we’d like to apologize. We work hard to reduce lead times and avoid delays, which we let you know about if & when they arise. If you’ve been waiting longer than you should have and you haven’t heard from us, please email us at & we will get back to you within 48 hours.


Return Policy

For Returns please contact us at


Cancellation & Refund Policy

You may cancel an order within 24 hours after placing it. No cancellations beyond 24 hours will be entertained barring extenuating circumstances (i.e. National Holiday). Any accepted cancellation beyond 24 hours will be exclusively at the discretion of


A cancelled order will result in a credit to the user’s credit card/account. Refunds will be processed in a form of credit to their Credit Card / Net Banking / Debit Card Account within 7 business days.



All alterations have a minimum lead-time of 12 – 20 days depending on the extent of alteration required. takes 4 days to confirm the alteration after receiving a request. An alteration request is considered confirmed only when approves it.



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